Example product

1. 14-Day Right to Cancel

In accordance with UK consumer regulations, you have the right to cancel your order within 14 days of receiving your item.

If you notify us within this 14-day period, you are entitled to a full refund. No explanation is required.

To exercise your right to cancel, please contact us at [your email] with your order number within 14 days of delivery.

If you choose to cancel, you must return the item within 14 days of notifying us.

Returns Are Customer Responsibility

During the 14-day cancellation period, you are responsible for arranging and covering the cost of return shipping.

Returned items must be sent back in their original condition. We recommend using a tracked shipping method, as we are not responsible for items lost or damaged in transit.

Refunds will be processed once the returned item is received and inspected, or once valid proof of return shipment is provided.

In certain cases, we may resolve a claim without requiring the item to be returned. This is determined at our discretion.

Refunds are issued to the original payment method within 5–10 business days of approval.

2. After the 14-Day Period

Once the 14-day cancellation period has expired, orders are no longer eligible for automatic refunds.

If you believe your item is defective, damaged, or not as described, you must contact us within and provide clear photographic evidence.

All claims submitted after the 14-day period are reviewed on a case-by-case basis.

Depending on the circumstances, we may offer:

• A partial refund
• Store credit
• Or another appropriate resolution
  

Refund amounts after the 14-day period are not guaranteed to equal the original purchase price.

3. Non-Eligible Situations

Refunds are not available for:

• Incorrect size selection
• Change of mind after the 14-day cancellation period
• Minor variations in colour due to lighting or screen settings
  

We strongly encourage customers to review sizing information carefully before completing their purchase.

4. Additional Information

In certain cases, we may resolve claims without requiring the item to be returned.

• Carefully selected materials
• Limited seasonal releases
• Designed for timeless wear
• Refined, understated silhouettes