Garment Care: Preserving Your Merino
Handle with care.
To maintain the buttery-soft texture and the 3D seamless silhouette of your BLANQ knitwear, we recommend following these professional care guidelines:

Hand Wash Only: Use a gentle wool detergent or baby shampoo in cool water (30°C or below).

Do Not Rub or Wring: Gently soak the garment and rinse thoroughly; avoid twisting the natural fibres to prevent stretching.

Dry Flat: Lay your sweater on a clean towel in its natural shape. Never hang your Merino, as it may distort the seamless knit.

Avoid the Tumble Dryer: High heat will damage the 17.9-micron fibres and cause significant shrinkage.

Storage: Always store folded in a cool, dry place. We recommend using cedar balls to naturally protect your investment from moths

At BLANQ, we stand behind the craftsmanship of our 3D Seamless Merino collection. If your purchase doesn't meet your expectations, we’re here to make it right.

1. 14-Day "Change of Mind" Guarantee

In accordance with UK Consumer Contracts Regulations, you have 14 days from the date you receive your item to notify us if you wish to cancel or return your order for any reason.

• How to start: Email our concierge team at support@blanq.uk with your order number.
• Condition: Items must be returned in their original, unworn, and unwashed condition, with all original BLANQ packaging and tags attached.
• Return Shipping: For "change of mind" returns, the customer is responsible for the return shipping costs. We recommend using a tracked service, as we cannot be held responsible for lost parcels.

2. Faulty or Damaged Items

Quality is our obsession. If your product arrives with a manufacturing defect or is damaged during transit:

• Contact us within 7 days of delivery at support@blanq.uk.
• Please include clear photos of the issue.
• We will provide a pre-paid return label or a full replacement at no additional cost to you.

3. Refunds

Once your return is received and inspected (usually within 3 business days), we will process your refund.

• The credit will automatically be applied to your original payment method.
• Please allow 5–10 business days for the transaction to reflect on your statement, depending on your bank.

4. Exclusions

To maintain our standards of hygiene and quality, we cannot accept returns on items that:

• Show visible signs of wear, perfume, or makeup marks.
• Have been damaged due to incorrect washing (always follow our Care Guide).
• Are returned after the 14-day cancellation window.

Need help?

Our support team is available to assist you with sizing advice or return queries.
Contact us: support@blanq.uk

• Carefully selected materials
• Limited seasonal releases
• Designed for timeless wear
• Refined, understated silhouettes